Shared service partnerships

A flexible way to reduce your budget deficit through a shared service infrastructure with the private sector or your local authority peers.

Local authorities can make substantial savings from sharing central resources, including rationalising premises, integrating systems, sharing skilled resources and standardising processes.

We are well placed to offer you these advantages, with the right skills, infrastructure and experience to deliver successful shared service partnerships – from inception to delivery.

“Capita has the experience, resource and expertise we were looking for and this new contact will deliver real value for money for local taxpayers. This is a good early win for our joint working arrangement with Richmond Council and will deliver a saving for both councils which helps us to protect front line services.”

 Chris Buss, Director of finance at the London Borough of Wandsworth

Across the country we have a network of state-of-the-art shared service centres able to deliver a broad range of services for our customers. Our shared service centre capability includes:

  • housing benefit and council tax support administration
  • council tax and NNDR administration and recovery
  • financial administration
  • customer services, including out of hours and emergency call handling
  • business administration for local and cross-organisation services
  • social care assessment and reviews.

Depending on your needs or multi-council collaborations, we can run shared services from our remote infrastructure or via local delivery. 

Capita helps Bexley achieve highest ever Council tax collection rates

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Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Capita and the London Borough of Southwark

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In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Digital transformation and year on year revenues collection improvements at Bexley

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To see continued improvements year-on-year since we have worked with Capita is really pleasing. These are the best ever collection rates which supports us in becoming more financially sustainable and driving our wider ambition of making Bexley the easiest Council to pay in the country

Mark Underwood, Head of Exchequer Services, London Borough of Bexley