Our services

We work in partnership with Birmingham City Council to deliver innovative solutions that have improved local services.

We manage the ICT function and the council tax revenues service for Birmingham City Council, delivering efficient services, while improving systems for its staff and citizens.  Our successful Link2ICT division supplies technology to schools and educational establishments in Birmingham and across the country.

We work in partnership with Birmingham City Council to deliver innovative solutions that have improved local services, resulting in:

Efficient and effective service delivery

Since 2006, we have dramatically improved the quality of Birmingham City Council’s ICT, which is now consistently ranked in the upper quartile by SOCITM benchmarking.  Our service supports all aspects of ICT including the provision of an ISO20000 accredited Service Desk and desktop support function. We also support over 350 different lines of business applications, over 1200 servers and all data and voice networks.

Channel shift and resource planning

Service Birmingham’s revenues team has introduced a work flow management tool called EG which has led to an improvement in resource planning and accurate forecasting. Other initiatives include the introduction of SMS texting to prompt payment and reduce the need to issue paper reminders. The introduction of electronic forms to drive the channel shift of customers to the Council’s website and the facility to refund payments of council tax and business rates via BACS has speeded up the refund process.

Transformed services

We have undertaken the largest business transformation change programme of any local authority, helping Birmingham City Council to realise savings of approximately £1bn.  This has included major initiatives to redesign working practices, implement new systems and improve services for staff and citizens alike. 

Keeping our schools safe

Our Link2ICT safeguarding programme equips schools with the tools and support they need to keep children safe. Since the launch of the programme, Link2ICT has identified over 35 serious safeguarding concerns resulting in intervention and support for children and families.

Click here to learn more about Service Birmingham.

Ten years of corporate social responsibility at Service Birmingham

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We work with schools, businesses and community organisations. CSR is an integral part of our approach and expresses our company’s values to the community we serve here in Birmingham.

Tony Lubman, CEO, Service Birmingham

Volunteering at Birchfield Library Birmingham

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’Service Birmingham make a vital contribution to the operation of community libraries by providing the hardware and on-going support to enable libraries to offer free internet access to residents as well as to manage the book stock

Richard Davies, Head of Service for Birmingham Community Libraries

Library of Birmingham

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Located in Birmingham’s Centenary Square, the Library is expected to attract over three million visitors a year, with many more visiting online, and will hold a four month Discovery Season of events, displays and activities to mark its opening.

Capita