About Service Birmingham

We are a joint venture (JV) company jointly owned by Birmingham City Council and Capita which provides all the Council’s information technology, as well as running the council tax and business rates administration service.

Service Birmingham is a joint venture (JV) company jointly owned by Birmingham City Council and Capita which provides all the Council’s information technology,. In addition, our successful Link2ICT division supplies technology and safeguarding services to schools and educational establishments in Birmingham and across the country.

The JV was set up in April 2006 to support the council in transforming the way it works, using IT as an enabler to wider business change and significant savings across Council services. We are overseen by a joint board with members from the Council and Capita with two-thirds owned by Capita and one third by the Council.

We are working with Birmingham City Council to put in place better, smarter and faster ways of doing things, as well as looking at how we support a mixed economy of providers as the Council starts to engage more communities, third sector and the private sector suppliers for the demand they face. This will reduce costs, improve services and help the Council become more sustainable, but ultimately it will make life better for people living and working in Birmingham.

Our mission statement: “Birmingham City Council and Capita have a joint venture that enables the delivery of excellent public services for our citizens with innovative solutions that create value and deliver high performance”

Click here to learn more about Service Birmingham.

Capita and the London Borough of Barnet work in partnership for financial transformation

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Alongside greater automation and financial transparency across the Council, Capita has also re-shaped the finance function to give us greater resilience and support through the accountancy functions provided - something that will prove invaluable as times of austerity continue.

John Hooton, Chief Executive, London Borough of Barnet

Property adaptions for people with disabilities in Barnet

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Our customer centric, holistic approach achieves very high levels of customer satisfaction. Now 94% of customers say they are very satisfied with the service they have experienced.

Property adaptations in Barnet