Regulatory changes, efficiency pressures, demand fluctuations and workforce shortages can bring uncertainty across the delivery of local government services.
Our specialist team are fully-trained in a range of local government corporate functions, statutory services and social care support to work alongside your in-house teams or provide additional capacity for specific projects or seasonal periods and peaks. We have a shared service infrastructure across the UK, which can ‘plug-in’ and can work alongside your organisation, systems and policies to provide to guarantee a seamless service at a lower cost.
We provide effective and on-demand access to additional resource and capacity to support your in-house revenues and benefits processing during peaks in demand, specific projects or during workforce shortages.
Supporting local authorities with planning resource and expertise
Capita Local Government can help local authorities deliver care assessments and reviews to shrink immediate backlogs, reduce long-term demand and promote independence.
In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.Dominic Cain, Director of Exchequer London Borough of Southwark Council
Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.Cllr Teresa O’Neill Council Leader, London Borough of Bexley
Capita’s partnership with Bridgend, Merthyr Tydfil and Rhondda Cynon Taf County Borough Councils – officially known as Capita Glamorgan Consultancy – is a 15-year joint venture that is delivering major highways, transportation, engineering, construction, environmental and related projects across the local authorities and the rest of South Wales.Capita