Providing additional capacity

Achieve the right balance in an uncertain climate

We can provide access to additional resources to work alongside your in-house delivery or offer extra capacity during peaks in demand, specific projects or during workforce shortages.

Regulatory changes, efficiency pressures, demand fluctuations and workforce shortages can bring uncertainty across the delivery of local government services.

Our specialist team are fully-trained in a range of local government corporate functions, statutory services and social care support to work alongside your in-house teams or provide additional capacity for specific projects or seasonal periods and peaks. We have a shared service infrastructure across the UK, which can ‘plug-in’ and can work alongside your organisation, systems and policies to provide to guarantee a seamless service at a lower cost.

How we can help

We provide effective and on-demand access to additional resource and capacity to support your in-house revenues and benefits processing during peaks in demand, specific projects or during workforce shortages.

Supporting local authorities with planning resource and expertise

Capita Local Government can help local authorities deliver care assessments and reviews to shrink immediate backlogs, reduce long-term demand and promote independence.

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Capita helps Bexley achieve highest ever Council tax collection rates


Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Capita and Bridgend, Merthyr Tydfil and Rhondda Cynon Taf Councils


Capita’s partnership with Bridgend, Merthyr Tydfil and Rhondda Cynon Taf County Borough Councils – officially known as Capita Glamorgan Consultancy – is a 15-year joint venture that is delivering major highways, transportation, engineering, construction, environmental and related projects across the local authorities and the rest of South Wales.