Digital transformation

Making digital transformation a reality

Technology is at the heart of every innovation that we develop. Working with us, you’ll get the digital solutions that address the needs of your organisation and customer needs.

Our innovative, technology-led approach means you can  benefit from our investment in digital technologies, combined with insight  and analytics, innovative software and skilled people.

We’re experts in modernising public services. By understanding the digital maturity of your organisation and the needs of your customers we develop the right approach for you. We focus on maximising your existing infrastructure and promoting service use to transform everyday processes, lower the costs and increase revenue. Our digital practioners also work alongside your organisation to explore new opportunities to maximise your digital transformation potential. We can identify and implement appropriate software, technology and processes for your organisation and service users. 

And we know that technology changes rapidly, so we work flexibly alongside your organisation to help you continually evolve in the digital world. 

How we can help

 

ICT

Giving you access to the latest digital infrastructure and applications, technology-driven solutions, secure networking and expert staff.

We can deliver flexible and responsive customer service solutions providing the right channels to fit your needs and those of your residents.

We have over 20 years’ experience in providing ICT solutions, support and consultation to schools, academies and other educational establishments.

Blue Badge Application Service

Disabled Parking.jpg

The average customer journey time, between making first point of contact to receiving their Blue Badge, has now dropped from 30 days to 19 days. This number of days is dropping consistently every month.

Using data and insight in Barnet

brent-cross-roof-edit.jpg

We are beginning to change and improve the Council’s understanding of its residents, and are making our first steps towards better services guided by in-depth insight. This is a long-term project and, while we won’t transform the services we deliver overnight, in Barnet, this is undoubtedly how we see the future of local authority services being designed.

Andrew Travers, Chief Executive, London Borough of Barnet

Capita helps Bexley achieve highest ever Council tax collection rates

coins-different.jpg

Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley