Capita in local government

Making a difference to public sector delivery and local communities

Capita’s roots are in local government and, over the last three decades, we’ve evolved and changed alongside the changing needs of the sector.

Across the UK Capita’s employees live and work at the heart of communities, making a difference day in and day out to local public services.

With over 25 years’ experience we make a difference by saving you money, creating social and economic value for your communities and delivering results for you and your citizens.

We do this by:

  • listening to understand your changing needs
  • implementing new approaches to service delivery
  • harnessing technology to deliver your services and enabling behavioural change
  • using our commercial expertise to find ways to help better use your assets.

Employing over 8,000 people across Capita Local Government, we deliver a wide range of solutions and specialist services for public sector organisations. This includes:

We have many close, long-standing relationships with councils, educational institutions and developers, providing flexible and innovative ways to support your short, mid and long term challenges. We offer a range of delivery models to meet these needs, from providing short term capacity and working alongside your existing teams, to delivering transformation partnerships or creating new commercial entities. Find out more about working with us.

Supporting the place agenda

Creating a place where people want to invest, live, work and play is delivering tangible results –  nurturing an environment that supports and encourages residents to generate a sense of community.


By looking more closely at place, real opportunities are being uncovered to attract business and residents, support local skills and generate revenue for the area to sustain and improve local public services.

We have created a Place Framework based on six enablers we believe are necessary to deliver your local ambitions – skills, employment, economy, infrastructure, healthcare, and community.

And we have capabilities within each of these enablers that can affect real change for you.

Download our brochure to find more about Capita in local government.

Property adaptions for people with disabilities in Barnet

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Our customer centric, holistic approach achieves very high levels of customer satisfaction. Now 94% of customers say they are very satisfied with the service they have experienced.

Property adaptations in Barnet

Entrust: Inspiring futures through outcomes-focussed partnerships


The Council and Capita have created a joint venture brimming with innovative ideas and practical solutions and, two and a half years on, there are real results and positive feedback from both schools and parents. At a time when school budgets are in the spotlight, Entrust is a ground-breaking move that is making a true difference to children and young people – and delivering long-term economic and financial benefits.

John Tradewell, Director of Democracy, Law and Transformation, Staffordshire County Council

Urban Vision: Helping Salford become a beacon in the Northern Powerhouse

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Urban Vision has been a valuable partner since we first formed the alliance. The partnership extension will provide further efficiency gains and more savings for the Council, without affecting service quality and performance.

Jim Taylor Salford’s City Director