Business services

Delivering the full range of back, middle and front office services

Our full range of back office and customer facing services gives you innovation and new ways of working to deliver greater productivity and efficiency, while enhancing the customer experience.

We’ve worked with local authorities since the 1980s and our extensive experience means that we can offer you the administrative and customer facing functions to meet all your organisation’s needs.

Our services offer a combination of best-practice solutions, useable innovation and highly-skilled people. Together, they can reduce your costs, improve your productivity and deliver services that in the way customers want to receive them. We have a range of delivery options to meet your needs, from extra capacity during peaks in demand and handling specific projects, right through transforming and commercialising multiple services across your organisation.

How we can help

As the country’s leading provider, we provide immediate and long term solutions to support delivery of housing benefit services.

For over 25 years, we have been helping local authorities with all aspects of administering, collecting and recovering council tax and national non-domestic rates (NNDR).

As the UK’s largest provider of finance services to the public sector. We have the experience, technology and scale to transform your finance processes and deliver a successful financial strategy.

We can deliver flexible and responsive customer service solutions providing the right channels to fit your needs and those of your residents.

We provide effective and on-demand access to additional resource and capacity to support your in-house delivery during peaks in demand, specific projects or during workforce shortages.

Our range of administration services helps you to streamline and run a more efficient back office.

Our single person discount review and tenancy verification services help local authorities to reduce fraud, maximise revenue and provide better value to the tax payer.

Our empty homes review service helps local authorities identify homes that have been brought back into use, enabling Councils to maximise revenue from the new homes bonus grant and increase council tax collection.

Our full range of training, development and consultancy services for local authorities help to develop, empower and motivate your employees to deliver the very best services.

Our highly experienced trading standards, environmental health, licensing and local land charges teams help local authorities across the UK to generate revenue, create efficiencies and reduce the cost of regulatory services.

Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Empty homes review at Plymouth City Council


Capita’s empty homes service allowed us to identify sixty seven properties across Plymouth which were no longer vacant. As a result, over the next six years, Plymouth City Council will be awarded in excess of £400,000 in additional new homes bonus grant from DCLG

Malcom Coe, assistant director for finance, efficiencies, technology & assets, Plymouth City Council