Our history

Working with our customers over four decades

Capita Local Government is part of Capita plc. Formed in 1984, we are now the UK's leading provider of customer and business process management (BPM) services to both private and public organisations.

Capita Local Government is part of Capita plc, which was formed in 1984 within the Chartered Institute of Public Finance and Accountancy (CIPFA). Following a management buy-out in 1987, backed by 3i, the company was floated on the London Stock Exchange in 1991. 

Capita is now the UK's leading provider of customer and business process management (BPM) services to both private and public organisations. Our work in local government is at the heart of our business. In fact, our first ever managed revenues contract in local government was awarded by East Cambridgeshire District Council in 1992.

Since then, we’ve been working with all types of local authorities across the country and we have consistently been the country’s leading provider of services to local government.

With over 25 years’ experience, we’ve built up a proven track record and have strong knowledge, experience and relationships within the local government and education market. We are at the leading edge of new delivery models that meet today’s market, customer and resident needs.

A snapshot of our history and major partnerships in local government

2016

Announced corporate services preferred bidder for five councils; Mendip, Havant, Hart, South Oxfordshire and Vale of While Horse District Councils.

2015

Extended our partnerships with Sheffield City Council and Kensington and Chelsea.

2014

Extended our partnership with Westminster City Council.

2013

Commenced a 10-year partnership with London Borough of Barnet to deliver a range of support services.

Create Re, a 10-year joint venture with London Borough of Barnet to deliver a range of property development and regulatory services to local authorities and commercial organisations.

2012

Secured our largest ever contract win with Staffordshire County Council, creating the 20-year joint venture, Entrust.

Commenced a 10-year support services partnership with West Sussex County Council.

Began a 15-year highways and property partnership with North Tyneside Council.

Selected to support Carillion's 10-year property partnership with Oxfordshire County Council.

2011

Extended our partnership with London Borough of Bexley.

2010

Expanded and extended our joint venture with Birmingham City Council for a further 5 years.

2009

Commenced a 10-year partnership with Sheffield City Council.

2008

Selected by Sefton Metropolitan Borough Council to provide its property and highways services.

Began providing revenues and benefits services for Hart and Havant Councils through the Southampton East Coast framework.

2007

Commenced major long-term partnerships with Swindon Borough Council and Southampton City Council.

2005

Selected to partner with the UK’s largest authority, Birmingham City Council to form Service Birmingham.

Began a major partnership with London Borough of Harrow.

Created Urban Vision, a 12-year joint venture with Salford City Council.

2004

Capita named " Best BPO Provider 2004 " at the National Outsourcing Association awards.

1992

First ever managed revenues contract in local government awarded by East Cambridgeshire District Council.

2003

Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards.

2002

Created Blackburn with Darwen partnership, the first major, multi-service partnership of its kind in local government.

1999

Launched the first multi-channel contact centre in local government, first and only public sector contact centre to receive accreditation by the CCA.

1994

Began a major partnership with Mendip District Council that has now spanned over 21 years.

Urban Vision: Helping Salford become a beacon in the Northern Powerhouse

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Urban Vision has been a valuable partner since we first formed the alliance. The partnership extension will provide further efficiency gains and more savings for the Council, without affecting service quality and performance.

Jim Taylor Salford’s City Director

Reducing fraud and error through nudge techniques

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It has given us evidence-based guidance on how we can make enhancements to our housing benefit correspondence to support the reduction of housing benefit fraud and error.

Fernando Silverio, Head of Collections and Housing Benefits, London Borough of Harrow

Capita and the London Borough of Southwark

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In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council