Capita Local Government is part of Capita plc, which was formed in 1984 within the Chartered Institute of Public Finance and Accountancy (CIPFA). Following a management buy-out in 1987, backed by 3i, the company was floated on the London Stock Exchange in 1991.
Capita is now the UK's leading provider of customer and business process management (BPM) services to both private and public organisations. Our work in local government is at the heart of our business. In fact, our first ever managed revenues contract in local government was awarded by East Cambridgeshire District Council in 1992.
Since then, we’ve been working with all types of local authorities across the country and we have consistently been the country’s leading provider of services to local government.
With over 25 years’ experience, we’ve built up a proven track record and have strong knowledge, experience and relationships within the local government and education market. We are at the leading edge of new delivery models that meet today’s market, customer and resident needs.
A snapshot of our history and major partnerships in local government
Announced corporate services preferred bidder for five councils; Mendip, Havant, Hart, South Oxfordshire and Vale of While Horse District Councils.
Extended our partnerships with Sheffield City Council and Kensington and Chelsea.
Extended our partnership with Westminster City Council.
Commenced a 10-year partnership with London Borough of Barnet to deliver a range of support services.
Create Re, a 10-year joint venture with London Borough of Barnet to deliver a range of property development and regulatory services to local authorities and commercial organisations.
Secured our largest ever contract win with Staffordshire County Council, creating the 20-year joint venture, Entrust.
Commenced a 10-year support services partnership with West Sussex County Council.
Began a 15-year highways and property partnership with North Tyneside Council.
Selected to support Carillion's 10-year property partnership with Oxfordshire County Council.
Extended our partnership with London Borough of Bexley.
Expanded and extended our joint venture with Birmingham City Council for a further 5 years.
Commenced a 10-year partnership with Sheffield City Council.
Selected by Sefton Metropolitan Borough Council to provide its property and highways services.
Began providing revenues and benefits services for Hart and Havant Councils through the Southampton East Coast framework.
Commenced major long-term partnerships with Swindon Borough Council and Southampton City Council.
Selected to partner with the UK’s largest authority, Birmingham City Council to form Service Birmingham.
Began a major partnership with London Borough of Harrow.
Created Urban Vision, a 12-year joint venture with Salford City Council.
Capita named " Best BPO Provider 2004 " at the National Outsourcing Association awards.
First ever managed revenues contract in local government awarded by East Cambridgeshire District Council.
Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards.
Created Blackburn with Darwen partnership, the first major, multi-service partnership of its kind in local government.
Launched the first multi-channel contact centre in local government, first and only public sector contact centre to receive accreditation by the CCA.
Began a major partnership with Mendip District Council that has now spanned over 21 years.