Capita in Local Public Services

Making a difference to public sector delivery and local communities

Capita’s roots are in local public services and, over the last three decades, we’ve evolved and changed alongside the changing needs of the sector.

We are the market leading provider of services to local Public Services. 

With over 25 years’ experience we work in partnership to help local authorities, the education and health sector to save money, transform services and create social and economic value that helps your locality thrive. Find out more about the services we provide.

We do this by:
  • listening to understand your changing needs
  • implementing new approaches to service delivery
  • harnessing technology to deliver your services and enabling behavioural change
  • using our commercial expertise to find ways to help better use your assets.
How we work:

We have many close, long standing relationships with councils, health and education organisations, supporting them in the challenges they face. We can offer a range partnership delivery models from full outsources service provision or short term resilience capacity right through to insourced, work alongside models and transformation projects. Find out more about working with us.

Supporting the place agenda

Creating a place where people want to invest, live, work and play is delivering tangible results –  nurturing an environment that supports and encourages residents to generate a sense of community.

By looking more closely at place, real opportunities are being uncovered to attract business and residents, support local skills and generate revenue for the area to sustain and improve local public services.

We have created a Place Framework based on six enablers we believe are necessary to deliver your local ambitions – skills, employment, economy, infrastructure, healthcare, and community. And we have capabilities within each of these enablers that can affect real change for you.

Urban Vision: Helping Salford become a beacon in the Northern Powerhouse

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Urban Vision has been a valuable partner since we first formed the alliance. The partnership extension will provide further efficiency gains and more savings for the Council, without affecting service quality and performance.

Jim Taylor Salford’s City Director

Property adaptions for people with disabilities in Barnet

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Our customer centric, holistic approach achieves very high levels of customer satisfaction. Now 94% of customers say they are very satisfied with the service they have experienced.

Property adaptations in Barnet

Entrust: Inspiring futures through outcomes-focussed partnerships

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The Council and Capita have created a joint venture brimming with innovative ideas and practical solutions and, two and a half years on, there are real results and positive feedback from both schools and parents. At a time when school budgets are in the spotlight, Entrust is a ground-breaking move that is making a true difference to children and young people – and delivering long-term economic and financial benefits.

John Tradewell, Director of Democracy, Law and Transformation, Staffordshire County Council