Awards and accreditations

Achieving the very best service standards

We strive for excellence in what we do - from the way we deliver our services and work with our clients and suppliers - to how we treat our employees.

We always work towards providing a quality service which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations. 

Our accreditations:

  • Engage accreditation – multiple sites across Capita Local Government
  • Investors in People at Blackburn, Bromley and Mendip
  • ISO 9001 2008 – Capita Local Government
  • Achilles UVDB – Capita Business Services Ltd
  • Carbon Saver Gold Standard – Capita plc
  • Contractors Health and Safety Assessment Scheme (CHAS) – Capita plc
  • Prompt Payment Code – Capita plc
  • BS 25777
  • OHAS 18001 – Capita Business Services Ltd.
  • ISO 14001 – Capita Business Services Ltd.
  • Safe Contractor – Capita plc.

Our awards – in the past five years

  • Estates and Facilities Team Award for Entrust – Education Estates Award
  • Excellence in Innovation award with Lambeth Council – Institute of Revenues, Ratings and Valuations (IRRV)
  • Excellence in Social Inclusion award with Lambeth Council - Institute of Revenues, Ratings and Valuations (IRRV)
  • Revenues Team of the Year award with Southwark Council - Institute of Revenues, Ratings and Valuations (IRRV)
  • Rising Talent in Facilities Management award - British Institute of Facilities Management
  • Going for Gold award – The Prince’s Trust Corporate Employee Awards.
  • London Building of the Year – Royal Institute for British Architects
  • Best Practice awards - National Outdoor Event Association
  • Southampton Partnership - Big Society Award
  • Judge’s Special Awards for Building of the Year – West Midlands Property Awards.
  • Customer Service Excellence Standard for Service Birmingham – Customer Service Excellence
  • 2012
  • Excellence in Innovation Award for the Sheffield Partnership - Institute of Revenues Rating and Valuation (IRRV)
  • Most Improved Purchasing Operation - Chartered Institute of Purchasing & Supply.
  • Engineering Excellence Award: The M4 Junction 11 and Mereoak Improvement Scheme – ICE Thames Valley
  • International Safety Award with Merit – British Safety Council
  • Best Outsourced Partnership Award for the Swindon Partnership - South West Contact Centre Awards.
  • Business Award – North West Regional Construction Awards
  • Cumbria Best Practice Awards - North West Regional Construction Awards
  • Excellence in Public Procurement Award for Best Service for the Sheffield Partnership - Government Opportunities (GO) magazine
  • Manager of the Year - South West Contact Centre Awards.

Developing employees


We believe our people are our strongest assets. We are committed to ensuring that we have the best policies and practices in place to recruit and retain the highest quality people.


Bells Farm Primary School


We’re delighted to receive the eSafety accreditation, it shows that our school community is working together to keep our children safe online. The importance of having eSafety education in today’s ever changing technological world is vital so that families feel much more confident about it.

Tony Baddhan, eSafety Coordinator

Working with landlords to make houses safe and habitable


At the end of 2015, more HMOs had been licensed, compared to the past three years, and is significantly improving the standard of HMOs.